Deliveries & Returns

Shipping Policy

Order Processing

• Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
• During collection launches, sales, or restocks, please allow up to 4 business days.
• Orders placed after 3:00 PM IST will be processed the next business day.
• If there are delays, we’ll notify you via email or SMS.

Delivery Timelines

• Metro cities: 2–5 business days
• Non-metro cities: 5–9 business days
• Remote areas: 7–12 business days

Delivery timelines are estimates, not guarantees. Factors such as weather conditions, local disruptions, or courier delays may occasionally affect delivery speed.

Shipping Charges

We offer free shipping on all prepaid orders.

Tracking

Once your order ships, you’ll receive a tracking ID via email and SMS. You can also track your order anytime via the Order Tracking page.

Delivery Issues

• Delays: If your order hasn’t arrived within the expected timeframe, please allow 2–3 extra days and contact us at hello@athcreed.com.
  
• Failed Delivery Attempts: Courier partners will make up to 2 delivery attempts.
• Damaged Packaging:
  If your parcel arrives visibly damaged or tampered with, refuse delivery and contact us within 24 hours at hello@athcreed.com with photos. We’ll investigate and arrange a reshipment or refund as appropriate.

Our Commitment

• While shipping is handled by third-party providers, we closely monitor every order and will always advocate on your behalf if an issue arises.

Returns & Exchange

If you don't fall in love with your Athcreed product(s), you can return or exchange any new, unworn items with tags intact within 7 days of receiving your delivery (date of delivery is considered as day 1). The products for returns/exchanges will be picked up by our courier partner from your doorstep.

To initiate an exchange or return, write to us at hello@athcreed.com 

• We charge a flat fee of ₹200 for returns of up to 2 items. For each additional returned item beyond 2, an extra charge of ₹100 will be deducted from the total refund amount. This is our flat fee levied on shipping & restocking the returned products to our warehouse facility. 
  
  
• The refund amount will be reflected in your original payment mode within 5-7 working days. For COD order refunds we will get in touch with you for the bank/UPI details.

Exchanges

• We offer a one-time free exchange for size on all non-sale items. If you are still unhappy with your exchange, you may return it for a store credit with the validity of 1 year

• Once we receive your package, we conduct a quality check before dispatching your exchanged item or releasing the store credit. Please bear in mind that We do not accept returns of items that are received with makeup/skincare stains, dirt, odour, perfume or any visible signs of wear. If a returned product is received in any of the aforementioned conditions, it will be sent back and will not be eligible for a refund or exchange. To avoid this, we kindly request you to try pieces with no makeup on. If the fit isn’t right, please re-pack the item immediately in its original packaging to ensure it stays pristine. 

   

  We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.

   

• All exchanges/returns are processed within 5 business days once we receive the package at our facility.
  

• If there are issues with multiple products, all issues must be explicitly reported at the time of raising a return request combining all exchange and return request into 1 request.

• If an exchange is made for an item of lesser value, the balance will be refunded as store credit only. Incase the exchanged item is of higher value, the customer will be asked to pay the difference using any available payment option.